First time I did it, I hadn't bothered to make a TM backup first, and after discovering that a lot of my software was suddenly obsolete, I was forced to wipe my drive and start over with Lion. I went from Lion straight to El Capitan a year ago. I hope I can help someone else who runs into this issue.Ĭlick to expand.What are you on now? Mountain Lion?!? Make sure to archive (ZIP) the file from the system it was generated from before sending it to us. The system information can be found here:ġ) From your 'Hard Drive' go to the 'Applications/Utilities/' folder and run the "System Profiler" or "System Information".Ģ) From the "System Profiler/System Information" menu choose 'File' and then 'Save'ģ) Make sure to open the ASP and verify that it is not corrupt as ASPs do have a tendency to go "bad". If the issue persists after attempting to repair the system's permissions with Disk Utility or if you are running Sierra, please send us your system information: Sudo /usr/libexec/repair_packages -repair -standard-pkgs -volume /Īgain, please be patient and don't touch the computer until it finishes. Be patient, as this can take some time.ģ) Then, to repair the permissions that were found, copy the following line into Terminal: The command will run and either show permissions that differ. When you type, you will not see any text. Sudo /usr/libexec/repair_packages -verify -standard-pkgs /Ģ) You will need to enter your system password. If you ARE running El Cap, the steps to do this are as follows:ġ) Open the Terminal application (found in /Applications/Utilities/) and copy the following line. If you are not running El Cap, the steps to do this are as follows:ġ) Uninstall License Support by running the "Uninstall License Support" script included with the License Support disk image downloaded from Ĥ) Run its "Repair Disk Permissions" once the verify has finishedĥ) Install again our components via the "License Support.pkg" file found in our License Support disk image Disk Utility will attempt to correct what permissions problems it can but not not fully resolve this issue if the permissions issues are more severe. Try running Disk Utility (found in the '/Applications/Utilities' folder) to first verify and then repair disk permissions. Please try each of the three suggestions below. This worked for me, so I'm sharing it with you.īehavior like this can occur due to system permissions being improperly set. This is fine as only one All Access Pass license can be active simultaneously.I received an email back from the iLok folks. You’ll be warned that the previously open cloud session will need tool be closed first. If this is the case Close Your Cloud Session will be greyed out which means instead of closing the session first, you may need to open it. Note: It’s possible your iLok Cloud session is already close or opened on another machine. Reopen your cloud session by clicking File and selecting Open Your Cloud Session.This will temporarily deactivate your license. Click File in the menu bar, and select Close Your Cloud Session.Open your iLok License Manager and sign into your account.Right click your iLok dongle on the left hand side and select synchronize If you're still experiencing activation issues after updating the iLok License Manager, you'll need to either synchronize your physical iLok dongle or reopen your iLok Cloud session depending on your activation location. The latest iLok License Manager can be found below: If you’re being asked either to enter an iLok redemption code, that all your licenses have expired, or being told that the “authorization was found, but the wrapper could not verify”, it means that your iLok dongle or iLok Cloud session most likely isn't communicating properly with PACE (iLok) servers.įirst, it's always recommend to ensure that latest versions of the iLok License Manager is installed.
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